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We collect only what we need to quote, move, store and account for your items — generally your name, contact details, the nature and declared value of what you send or store, and records of each handover, visit and payment. We keep it only as long as we need it, and we tell you what we hold if you ask.
When you ask for a quote, we collect what you tell us in the form. When you book a consignment or a vault box, we add the items, routes, declared values and handling instructions. When you use the client portal, we record the transactions and changes that appear on your statement, and the session cookie that keeps you signed in.
We use your information to provide the services you ask for, to keep you updated on shipments, to arrange insurance on declared values, to invoice and record payments, to respond to enquiries and applications, and to meet our legal and insurance obligations. We do not use it for anything else, and we do not sell it.
We share details with couriers, vaults and insurers only as needed to carry out your instructions, and with authorities where the law requires it. Anyone we share with is bound to use the information only for that purpose.
Passwords are stored as cryptographic hashes rather than in plain text. Portal access uses a secure, HTTP-only session cookie. Staff accounts are least-privilege and every change is written to an audit trail. We keep records for as long as we need to provide the service and satisfy legal and insurance requirements, then dispose of them securely.
We use a small essential cookie to keep you signed in to the client portal. We do not use advertising, tracking or third-party marketing cookies.
You can update your contact details in the portal at any time. You can also contact us to ask for a copy of the information we hold about you, to correct it, to ask what we do with it, or to request deletion where the law allows. We aim to respond within 30 days.
If you believe we have mishandled your personal information, tell us first and we will investigate. You can also raise a concern directly with the Office of the Australian Information Commissioner, whose process is described at oaic.gov.au.