We move, store and look after high-value things, so we run the business the way our clients would expect: controlled, insured, recorded and accounted for at every step.
Controlled access to the vault, monitored handling areas and sealed, tamper-evident containers for precious metals. Sensitive moves are scheduled and logged rather than walked in off the street.
Named staff handle your work. Every scan, handover and proof of delivery is recorded against the consignment, so there is always an answer to "where is it, and what has happened to it?"
Shipments are insured for declared value where arranged, statements are itemised, and corrections to the account are always visible as adjustments in your history.
Passwords are stored hashed, sessions use secure HTTP-only cookies, staff accounts are least-privilege, and every change to your account and to company settings is written to an audit trail.
Where insurance is arranged, cover is placed for the declared value for the agreed leg or period, and the declared value is recorded on your statement. Tell us the value when you request a quote so we can quote the premium accurately. Full terms are issued with your booking confirmation.
Your named client record, your statements and your portal. Internally, only staff whose role needs it, and then only what that role allows — the staff login operates on least-privilege roles with an audit trail. We never sell your information.
Access is by appointment and identity check, and every visit is logged against your record. You can request a visit from the client portal and we confirm the time with you.
As long as needed to provide the service and meet legal and insurance requirements, then disposed of securely. You can ask us at any time what we hold about you.